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Privacy Policy

We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how any personal information you share with us will be looked after or used. This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).

1. Who we are

2. How we collect information about you

3. Information we collect and why we use it

4. Legal basis for using your information

5. Marketing – photos and social media

6. Sharing your Information

7. Keeping your information safe

8. How long we hold your information for

9. Your rights

10. Cookies

11. Monitoring

1. WHO WE ARE

At Hypercharged Foundation we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.

We are a “data controller” for the purposes of the Data Protection Act 1998 and (from 25 May 2018) the EU General Data Protection Regulation 2016/679 (“Data Protection Law”). This means that we are responsible for, and control the processing of, your personal, sensitive or special information.

For further information about our privacy practices, please contact our Data Protection Officer by:

  1. Writing to Hypercharged Foundation at, Old Bourchiers Hall, New Road Aldham, Essex CO6 3QU
  2. Calling us on 01376 562002
  3. Emailing to [email protected]

2. HOW WE COLLECT INFORMATION ABOUT YOU

We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, post or phone calls. We want to make sure you receive the best attention when you contact us.

We collect information from you in the following ways:

When you interact with us directly: This could be if you ask us about our activities, or otherwise provide us with your personal information. This includes when you phone us, visit our website, apply for a job, or get in touch through the post, or in person.

When you interact with us through partners or suppliers working on our behalf: This could be if you access a service which is delivered through a trusted organisation working on our behalf and always under our instruction.

When you visit our website: We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use “cookies” to help our site run effectively. There are more details below – see ‘Cookies’.

3. INFORMATION WE COLLECT AND WHY WE USE IT

Personal Information

Personal information we collect includes details such as your name, email address, postal address, and telephone number, as well as information you provide in any communications between us. You will have given us this information whilst interacting with us.

We will mainly use this information:

  • To provide the grants, services or goods that you have requested.
  • To update you with important administrative messages about your grant application, an event or services or goods you have requested.
  • To comply the official regulator of charities, the Charity Commission, we are required to identify and verify the identity of recipients of grants so we can assess any risks associated with making the grant.
  • To keep a record of your relationship with us.

If you do not provide this information, we will not be able to process your application for grant.

Sensitive Personal Information

If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.

You can of course decide if you want to remain anonymous, if you are happy to share your personal details with staff members or if you would like us to share your story with the media or other parties as part of our work telling people’s personal stories, for example, on our blog.

A special note about the Sensitive Personal Information we hold

Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person’s health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.

We will only use this information:

  • For the purposes of dealing with your enquiry, or evaluating the services we provide.
  • We will not pass on your details to anyone else without your express permission except in exceptional circumstances.

5. LEGAL BASIS FOR USING YOUR INFORMATION

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you.

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’. This means that the reason that we are processing information is because there is a legitimate interest for Hypercharged Foundation to process your information to help us to achieve our vision.

Whenever we process your Personal Information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, conducting research to better understand who our applicants are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission.

6. MARKETING, PHOTOS AND SOCIAL MEDIA

We will only contact you about your grant application by phone, email or text message, if you have agreed for us to contact you in this manner.

If you provide us with any photos, please note that these may be posted on our website and or social media platforms. If you prefer for them not to be shared, please let us know.

7. SHARING YOUR INFORMATION

The personal information we collect about you will mainly be used by our staff at Hypercharged Foundation so that they can support you.

We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.

All of our UK partners enter into contracts that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information. We endeavour to ensure that our partners confirm in writing to ensure that they are compliant to the new GDPR laws.

Legal disclosure

We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of sale and other agreements.

8. KEEPING YOUR INFORMATION SAFE

We take looking after your information very seriously. We’ve implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.

Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.

9. HOW LONG WE HOLD YOUR INFORMATION FOR

We will keep your data for a maximum of 25 years, in order to account for long term projects such as schools and orphanages, which may need following up some years later.

10. YOUR RIGHTS

You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so by contacting us at Writing to Hyperchared Foundation, Old Bourchiers Hall, New Road, Aldham, Essex CO6 3QU, calling us on 01376 562002, emailing to [email protected]

You can also make a complaint to the data protection supervisory authority, the Information Commissioner’s Office, https://ico.org.uk/

  • Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
  • Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
  • Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
  • Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
  • Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. With regards to social media platforms, if for whatever reason, you request to remove data or a photo, we will remove to our best ability.
  • Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
  • Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
  • No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.

Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.

11. COOKIES

‘Cookie‘ is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can’t be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience.

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:

  • Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
  • Performance cookies collect anonymous information about how you use our site, like which pages are visited most.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

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